Privacy Policy

주식회사 플로젠, doing business as flowgen (“flowgen,” “we,” “us” or “our”), collects personal information from individuals who use our website, platform and related services (collectively, the “Services”). You can reach us at tgkim@flowgen.kr. This Privacy Policy explains how we collect, use and share your personal information and the choices available to you.

1. Personal Information We Collect

Information you provide to us

• Contact details, such as your name, email address, company and job title, when you request a demo, sign up, or contact us.
• Communications, including the content of messages you send to us and records of our correspondence.
• Account information, such as login credentials, workspace settings and the brands, prompts and competitors you configure in the platform.
• Payment information, which is processed by our payment providers; we do not store full card numbers.

Information we collect automatically

• Location and device details, such as approximate location derived from IP address, browser type, operating system and device identifiers.
• Usage information, including pages viewed, features used, links clicked and the time and duration of your activity.
• Cookies and similar technologies, as described in our Cookie Policy.

Information from third parties

We may receive information about you from business partners, data providers and advertising measurement partners, including information that helps us understand the effectiveness of our marketing.

2. How We Use the Personal Information We Collect

• To provide, operate and maintain the Services and to fulfil your requests;
• To personalize your experience and remember your preferences;
• To develop, improve and research new products and features;
• To communicate with you about your account, support requests and updates;
• For marketing, including sending promotional communications you can opt out of;
• To detect, prevent and investigate fraud, abuse and security incidents; and
• To comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing European Personal Information

If you are located in the European Economic Area or the United Kingdom, we process your personal information on one or more of the following legal bases: (a) your consent, which you may withdraw at any time; (b) performance of a contract with you, or to take steps at your request before entering into one; (c) compliance with a legal obligation; and (d) our legitimate interests, such as operating and improving the Services, marketing and protecting our rights, where those interests are not overridden by your rights.

4. How We Disclose the Personal Information We Collect

• Service providers and vendors who host, support and secure the Services on our behalf;
• AI providers whose models we query in order to deliver features of the Services;
• Analytics and advertising partners that help us measure and improve our website and campaigns;
• Business partners, such as agencies that manage a workspace on your behalf;
• Law enforcement and authorities where required by law or to protect rights, safety and property; and
• Parties to a corporate transaction, such as a merger, acquisition, financing or sale of assets.

5. Your Choices

You may unsubscribe from marketing emails using the link in any message. If you are in the EEA or UK you may have rights to access, correct, delete, restrict or port your personal information and to object to certain processing; you may exercise these rights by contacting us. You can also control cookies as described in our Cookie Policy.

6. Third Parties

The Services may link to third-party websites and services that are not governed by this Privacy Policy. We encourage you to review the privacy practices of those third parties before providing them with personal information.

7. Retention

We retain personal information for as long as needed to provide the Services and for the purposes described in this Policy, unless a longer period is required or permitted by law. Retention periods vary depending on the type of information, the nature of our relationship with you and applicable legal requirements.

8. Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

9. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18 years of age.

10. International Visitors

The Services are operated from the United States. If you access the Services from outside the U.S., you understand that your information will be transferred to and processed in the U.S. Where required, we rely on Standard Contractual Clauses or other approved safeguards for transfers of European personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect when published; the “Last updated” date reflects the most recent revision.

12. Contact Information

If you have questions about this Privacy Policy or our processing of your personal information, contact us at tgkim@flowgen.kr or by mail: